Informativa sulle spedizioni
Last updated: June 2025
We ship worldwide from our headquarters in the United Kingdom and work with regional fulfilment partners to get your order to you as quickly and reliably as possible. All shipments are fully trackable—your tracking link will be emailed as soon as your parcel leaves our warehouse.
1 · Order Processing
- Speedy dispatch – Orders placed before 12:00 GMT (Mon‑Fri) are usually processed the same day. All other orders ship within 1–2 business days.
- Business days are Monday–Friday, excluding UK public holidays.
2 · Estimated Delivery Times (After Dispatch)
| Region | Standard Shipping | Economy Shipping | Notes |
|---|---|---|---|
| Asia (incl. Hong Kong, Japan, Singapore, South‑East Asia) | 4–6 business days | 6–8 business days | Faster lane via our Asian hub |
| Europe | 5–10 business days | 8–15 business days | |
| North America | 5–10 business days | 8–15 business days | |
| Oceania | 5–10 business days | 8–15 business days | |
| Latin America & Africa | 10–15 business days | 12–18 business days |
Good to know: More than 80 % of our parcels arrive earlier than the times quoted above.
3 · Shipping Options & Costs
- Standard – reliable balance of speed and value.
- Economy – best value for non‑urgent orders.
Shipping costs are calculated at checkout based on your location, weight and chosen service.
4 · Free Shipping
We offer free Shipping on orders over US $99 (or local equivalent). The free‑shipping threshold is shown in your local currency at checkout.
5 · Tracking & Updates
Once your order ships you will receive:
- A shipping‑confirmation email with your tracking link.
- Automatic status updates at key milestones (e.g. outbound scan, out for delivery).
6 · Need Help?
Our support team is here Monday–Sunday, 09:00–18:00 GMT. Email support@chassence.com is resolved within one business day.