FAQ
Everything you want to know is right here
Brand-related
What is CHASSENCE?
CHASSENCE crafts premium aroma and ambient lighting solutions designed to elevate everyday living. Our mission—“Escape the Chaos, Embrace the Aroma”—invites you to transform your space into a sanctuary of calm and sophistication.
Are CHASSENCE ingredients safe and responsibly sourced?
Our fragrances are crafted with plant-derived essential oils and rigorously tested, non-toxic materials. Every product meets strict safety standards to ensure a worry-free experience for you and your home.
How does CHASSENCE prioritize sustainability?
Sustainability is woven into our DNA. From recyclable packaging to energy-efficient designs, we minimize environmental impact while maximizing product longevity.
Product Use
How do I maintain my diffuser for optimal performance?
After each use, empty any remaining essential oils and gently wipe the inside of the diffuser with warm water and a small amount of mild detergent. We recommend a deep clean once a month to maintain product performance and longevity.
Is a complimentary scent included with diffuser purchases?
Absolutely! Every diffuser comes with a complimentary luxury scent—our bestsellingNO.26 Santal—to ignite your aromatic journey from day one.
Shipping & Delivery
Do you ship internationally?
Yes! We ship globally, including Europe and North America. Checkout will display real-time shipping options and fees for your location.
What payment methods are accepted?
Shop securely with major credit cards (Visa, Mastercard), PayPal, Apple Pay, and other trusted payment gateways.
After-sales Service
What if I need a return or have an issue with my order?
Your satisfaction is our priority. Contact us within 30 days of delivery for hassle-free returns or exchanges. Our team strives to resolve concerns within 24 hours.
How can I contact CHASSENCE customer service?
You can contact us via email at support@chassence.com or via the form below. We offer support in multiple languages.